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Private Sector Speaks Out: Key Takeaways from the APPG on Digital Identity

Written by Matthew Houliston | Apr 4, 2025 8:45:54 AM

Private Sector Speaks Out: Key Takeaways from the APPG on Digital Identity

A Promising Push for Digital ID

In December 2024, DSIT released a festive video featuring Secretary of, Science, Innovation and Technology, Peter Kyle.  This video announced planned changes to legislation that would enable the use of Digital ID for purchasing alcohol in pubs and the retail environment. Peter Kyle proudly showcased a Yoti digital ID and highlighted privacy preserving features promising that by Christmas 2025, everyone would have the ability to prove their age with ease. 

At the time, things looked promising for digital ID providers.  The government was poised to unlock a use case that has hindered the widespread adoption of digital IDs. Previously, many retailers had hesitated to establish clear acceptance policies for digital IDs or even engage with it due to restrictions around alcohol sales, which could lead to greater confusion at the point of sale, rather than deliver on the efficiencies promised. A government-backed push in this space appeared to be a step toward broader acceptance. 

The digital ID market and government had already made significant investments in establishing the DIATF (Digital Identity and Attributes Trust Framework) to create a competitive and level playing field, with interoperability as a key principle. This framework seemed to offer a solid foundation for private-sector growth and innovation. 

Uncertainty and Concern: GOV.UK Wallet’s Impact

However, just a month later, in January 2025, another government announcement shifted the landscape. The government revealed that its GOV.UK Wallet would allow users to store a mobile (digital) version of their driving licence (mDL). The lack of clarity around the role and function of the GOV.UK Wallet positioned it as direct competition to the DIATF network. The concern is twofold: the GOV.UK Wallet carries the weight of becoming the de facto form of digital identity, and the uncertainty over whether these credentials will be shared with the private sector raises the risk that some DIATF certified providers may no longer have a viable market. 

Unsurprisingly, this development raised concerns within the private digital identity market. The potential implications for the private sector are significant, with businesses and investors worried about their future in a market that may shrink dramatically. 

As a keen observer of digital ID developments in the UK, Serve Legal’s Data Director, Matthew Houliston, attended the All-Party Parliamentary Group (APPG) on Digital Identities in Parliament to hear firsthand the private sector's concerns and the questions they are posing to the government. The packed room, stifling on one of the first warm days of spring, was a testament to the high level of interest and frustration felt across industry. 

The discussion featured a range of panellists and contributors from different sectors, including age assurance, digital ID, financial institutions, and supporting bodies, with Baroness Uddin presiding over the event. 

Key Concerns Raised 

Financial Impact 

  • The issue of cost arose repeatedly. There were numerous references to the government's investment of over £300 million into OneLogin/Gov Wallet, which was seen as an inefficient spend to date, but more so than this, what would be the ongoing costs implication to taxpayers? Will this initiative stifle a sector that could otherwise contribute to the UK’s GDP growth? 
  • Is there a plan for government to charge for this service? Will costs fall on individual users, businesses utilising the service, or both? If a monopoly emerges, could this create a lose-lose situation with limited applications and uncompetitive charges? 

  Stifling User Choice 

  • Public polling by the Department for Science, Innovation, and Technology (DSIT) has shown that some people are concerned over the transparency of how their data will be used. Increased choice allows users to select the solution that best aligns to their needs. 
  • A competitive market ensures that the best solutions thrive and innovation continues. If the government dominates digital ID services, will user choice suffer? 
  • The private sector has already invested significant effort into making digital identity services accessible. There are concerns that a government-led solution may introduce inequalities, making the service less accessible for some users. 

Government by Press Release/Transparency 

  • The private sector expressed frustration over being blindsided by government announcements via media releases rather than through open consultation. This lack of transparency creates an unpredictable and unstable environment for businesses operating in this space. 

 Understanding Potential Use Cases and Risks 

  • There is concern that a government-led solution may not fully unlock the potential value of digital ID across different industries. 
  • Has the government adequately assessed the risks and implications of its approach? The perception within the private sector, who have been developing their products over many years, is that this initiative is being pursued naively, without a full understanding of its broader impact. 
  • Additionally, it remains unclear whether the UK government is engaging with international stakeholders to align its digital ID framework with global players. 

 Government Track Record on Technology Projects 

  • There is scepticism regarding the government’s ability to successfully implement and maintain technological innovations. Will this initiative deliver meaningful results, or will it end up as an underwhelming government tech project? 

 The Role of Serve Legal 

Serve Legal’s priority is to support our clients in complying with age verification requirements and testing the processes they implement, regardless of how digital ID evolves. We are committed to keeping you informed so that you can adapt swiftly to changes in the landscape. Whatever comes next, we are here to help you navigate. 

To stay up to date on digital ID and age estimation, check out our latest articles or visit our Serve Legal Labs page to learn more about our dedicated audit services.

 As one contributor noted, discussions around digital identity have been ongoing for over 25 years. It will be fascinating to see how this develops in the coming months and how the government chooses to move forward. With the number of unanswered questions and work the government has to do to implement the necessary changes, my gut is telling me that I won’t be using a digital ID at my 2025 Christmas party.