"At the heart of our success, as recognized by the Customer Experience and Loyalty Award at the 2023 Growing Business Awards, is our commitment to delivering high-quality, tailored services to our clients, supported by our highly engaged and dedicated team of nationwide auditors.
We maintain high standards for our team and set ambitious targets to ensure that every programme we offer meets our clients’ unique needs. Our goal is to provide a level of service that stands out in the industry."
Client Satisfaction survey 4.7 stars
What does our Service include?
From detailed reporting and benchmarking to Trading Standards approved advisory support, our commitment to excellence ensures every service meets the highest standards.
Explore our commitment to excellent service offering below.
Trading Standards Approved Assured Advice
Through out working relationship with Trading Standards, we provide tailored, assured guidance to strengthen your business' compliance. Our team understand the unique challenges your business faces and can provide bespoke advice that aligns with your objectives.
48-Hour Turnaround
We deliver a swift and efficient service with our commitment to a maximum 48-hour audit report turnaround. From the moment the audit takes place, expect the comprehensive report to land directly in your inbox within 48 hours.
API Functionality
Our API functionality allows our clients to seamlessly integrate audit data directly into their own systems, eliminating the need for manual data extraction from Excel files. This feature, offered as an optional add-on, saves our clients significant time in data processing, streamlining their workflow.
Dedicated Account Support
Each client is assigned a dedicated Client Manager to ensure personalised programme support. You can expect responsive and proactive communication from our team, addressing your enquiries and providing updates promptly.
Prompt Query Investigation and Resolution
We understand the importance of addressing your queries swiftly. Our Client Services Team is committed to investigating and resolving any audit queries. Your satisfaction is our priority, and we strive to provide solutions in a timely and efficient manner.
Benchmarking Data
Gain valuable insights into industry performance with Serve Legal’s comprehensive benchmarking data. Our benchmarking service allows you to measure your business’ compliance and operational standards against others in your sector, providing a clear view of strengths, gaps and areas for improvement.
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99% Programme Delivery
We guarantee the delivery of our programmes within the timeframe agreed. Your deadlines are embedded in our delivery model and we ensure that every audit programme is executed seamlessly and efficiently.
Data Security and Anonymisation
All data collected during our audits is handled in strict accordance with our ISO 27001 accreditation. Data used for sector benchmarking will be anonymised to protect the privacy and confidentiality of individuals and organisations. Any personal data that is collected will only ever be shared with the client to which it pertains.
Bespoke Data Reporting
Serve Legal’s Power BI Dashboard provides clients with customisable, real-time data reporting for enhanced insights and analysis. Our dashboard includes standard features as well as bespoke options to tailor reporting to your company’s unique needs.
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