Betting and gaming businesses have a duty to provide a safe and enjoyable experience for customers. In recent times, the risks and required focus around Responsible and Safer Gambling for gambling retailers have increased dramatically. UK Regulators are requiring an increased focus for operators to adhere to responsible processes to reduce harm and create safer gambling environments for their customers.
Client Satisfaction survey 4.7 stars
Gambling Industry compliance audits
Ensure customers have the optimal retail experience and protect your business from prosecution or fines by keeping compliance management as a top business priority.
.png)
.png)
.png)
Age verification test purchasing
As market leaders in age verification, Serve Legal are experts in delivering essential audits that validate compliance with age-restricted regulations, ensuring businesses maintain airtight measures to prevent underage access and promote responsible service delivery. Their meticulous assessments safeguard both businesses and young individuals, upholding legal and ethical standards.
Competitor Audits
Give your business an advantage with our insightful competitor audits. We can provide you with a strategic edge to analyse market trends and offer vital insights to support you in identifying new opportunities. This in-depth assessment empowers your organisation to navigate your industry landscape with precisions and innovation.
Retail Experience Audits
Elevate your customers’ experience and trust Serve Legal to guide your business towards your optimal customer satisfaction goals, through comprehensive and targeted feedback, with our dedicated Retail Experience Audits.
Responsible Gambling Audits
Our meticulous responsible gambling audits fortify industry integrity and protect vulnerable individuals, ensuring a secure and ethical gaming environment. Our expert audits hope to inspire an industry-wide transparency and informed practices, setting the gold standard for responsible gambling initiatives.
Revenue Protection Audits
Safeguard your business against revenue loss, ensuring operational compliance and resilience on the shop floor, with our comprehensive Revenue Protection Audits.
You can trust our offering
Retailers with eligible programmes can rest assured with the benefits of the Serve Legal Guarantee
99% Programme Delivery
Timely execution is our priority.
48-Hour Turnaround
Swift service from audit to report.
99% Data Accuracy
Trust in our precise reporting.
Prompt Query Resolution
Putting your satisfaction first.
Data Security
Confidentiality and anonymity ensured.
Dedicated Account Support
Personalised support.
Ethical Employer
Fair pay and flexible working hours.
Environmental Responsibility
Eco-friendly practices in place.
Our Awards
Don't just take our word for it, see the awards that back up our claims of excellence.
The Golden Grocer Awards 2022 Finalist
Business Initiative of the Year
Growing Business Awards Winner 2022
B2B Business of the Year
Business Champion Awards 2022 Finalist
Business Community Award
Growing Business Awards Winner 2023
Customer Experience and Loyalty Award
-1.jpg)
-1.jpg)
-1.jpg)
Start operating confidently with Serve Legal
Start operating confidently when it comes to age-restricted products
Looking to work for us as one of our mystery shoppers?